We will require you to complete a Notice of Disputed Transaction Form and provide proof the merchant has agreed to a refund, for us to utilise Mastercard’s Chargeback and Disputes process.
This supporting documentation is a mandatory requirement and must be provided to ensure we can dispute your transaction with the merchant.
The completed Notice of Disputed Transaction Form and supporting documentation must be returned to [email protected] within 7 days for flexigroup to initiate the dispute process via Mastercard.
