Our fraud team will investigate the matter further. Should we require any additional information about the disputed transactions our team will contact you.
What Happens Next?
We aim to resolve all fraud related disputes within 21 days of receiving the dispute. Once we have completed our investigation, we will advise you via email. If we are unable to resolve your investigation within 21 days of receiving your dispute, we’ll contact you to let you know.
We're here to help:
If you have any questions, please email [email protected] and quote reference (Customer ID).
Actions you can take:
We recommend you contact the below credit bureaus and request a copy of your consumer credit file, to review for any unauthorised credit enquiries.
- Centrix: https://www.centrix.co.nz
- Illion: https://www.illion.co.nz
- Equifax: https://www.equifax.co.nz
To assist you with specialist identity theft resources and cyber support advice you can contact ID care via the below link.
https://www.idcare.org/
